How do I join the VIP program at Fair Go Casino?

Membership in the VIP program is automatic — there's no separate application required. When you create an account and begin playing with real money, you're already participating in the loyalty system.

Can I lose my VIP status once I've earned it?

Yes, VIP tier status is typically maintained based on ongoing activity. If you go through an extended period of inactivity, your tier status may be reviewed and adjusted.

How are comp points converted into real money bonuses?

Comp points are converted into bonus cash through the platform's redemption system at a set conversion rate. Higher-tier VIP members may enjoy better conversion rates.

Are there games that don't contribute to my VIP points?

Yes, not all games contribute equally. Slots generally contribute at the highest rate. Table games like blackjack and roulette typically contribute at a lower rate.

What happens to my comp points if I request a withdrawal?

Requesting a withdrawal does not affect your comp points balance or your VIP tier status. The two systems operate entirely independently of each other.

Does the VIP program apply to mobile app players?

Absolutely. The VIP program applies regardless of how you access the platform. All wagering activity counts toward comp points equally whether on desktop or mobile.

Privacy Policy

Last Updated: 2026

Rivendale Retreat ("we," "us," "our," or "Company") operates the rivendaleretreat.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data: Name, email address, and other contact information you voluntarily provide when contacting us or subscribing to our newsletter.
Technical Data: IP address, browser type, device type, and operating system.
Usage Data: Pages visited, time spent on site, referral sources, and clicks on affiliate links.
Cookies: Information collected through cookies and similar tracking technologies (see Cookie Policy below).

How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our website and services.
To track affiliate commissions and performance through our casino partners.
To conduct analytics and understand user behaviour and preferences.
To send promotional content, newsletters, and updates (with your consent).
To respond to your inquiries and provide customer support.
To comply with legal obligations and prevent fraud.

Cookie Policy

We use cookies and similar tracking technologies on our website to enhance your experience and collect usage data.

Types of Cookies:

Essential Cookies: Required for basic site functionality.
Analytics Cookies: Help us understand how visitors use our site.
Affiliate Tracking Cookies: Track referrals to our casino partners and commission attribution.
Marketing Cookies: Used for retargeting and advertising purposes.

Cookie Opt-Out:

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect site functionality. You may also opt out of analytics tracking through your browser's do-not-track settings.

Third-Party Links

Our website contains links to third-party casino operators, gaming platforms, and affiliate partners. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party site before providing your personal information or engaging in gambling activities.

Disclaimer: Rivendale Retreat is an affiliate website and does not operate casinos or gambling services. We earn commissions from referrals to our partners. Gambling involves risk and may not be suitable for all users.

Your Rights

Under Australian Privacy Principles (APPs) and applicable data protection laws, you have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal information (subject to legal requirements).
Opt out of marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act 1988 (Cth).

If you are accessing our site from the European Union or United Kingdom, GDPR rights apply. If you are accessing from the United States, CCPA rights may apply. Contact us to exercise any of these rights.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Affiliate tracking data and cookies are typically retained for up to 90 days. You may request deletion of your data at any time by contacting us, subject to legal and contractual retention obligations.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Website: rivendaleretreat.com

We will respond to your inquiry within 30 days or as required by applicable law.